SUMMARY
Work teams need Challenging Coaching. All team members can be a COACH if they present the FACTS: by offering honest Feedback and holding members Accountable for the safety of the Community in a Timely manner, which is incorporated into the System.
F: Feedback – honest, constructive, and actionable
A: Accountable – for personal, co-worker, and surrounding safety
C: Community – actions impact you, co-workers, contractors, clients, and stakeholders
T: Timely – all actions need to be taken promptly
S: System Thinking incorporate improvements into the system to share learnings and gain broader improvements.
STEP 1: FEEDBACK
Ensure feedback is based on observed actions or inaction, indicate possible impact/hazard, and invite the individual to a conversation about your observations and assumptions. It must be non-judgmental, critiquing individuals’ actions or inaction rather than their personalities.
Key Outcomes:
- Uncover “blind spots” as another person’s perspective may bring an issue to light
- Reinforce good practices
- Action based on knowledge (Data- Information- Knowledge)
STEP 2: ACCOUNTABLE
All employees must take accountability for their actions, not to create hazards that jeopardize the safety of colleagues, other contractors, or the greater work community.
Key Outcomes:
- This is the WHY factor, why we are seeking improvements, why we intervene, and why it matters. Refer to Simon Sinek – Start with Why
- Individuals being coached need to take accountability for safety and may need a reminder if apprehensive about being coached.
STEP 3: COMMUNITY SAFETY
Most worksites are ecosystems comprising trades, deliveries, contractors, operations, owners, neighbours, and administration, all concurrently performing functions within the footprint.
Key Outcomes:
- Conversations must address community safety in addition to personal safety
- Actions should protect the community, and all actions must be assessed for compatibility with the surrounding work environment.
STEP 4: TIMELY
To be an effective coach, one must be timely, provide feedback on observed situations, and take interim measures immediately.
Key Outcomes:
- Deliberate practice: immediate feedback for actions they want to improve.
- Positive Actions observed need to be communicated immediately so the activity can continue.
- Undesired actions or outcomes need an immediate interim measure to mitigate the situation.
STEP 5: SYSTEM
All coaching activity must be captured to ensure the continuous improvement system incorporates real-time activity.
Key Outcomes:
– Up-to-date procedures for others to learn real-time improvement
– Reduction in undesired outcomes
FACTS
Based coaching encourages intervention to challenge mediocrity and safety by holding individuals accountable for the overall site safety and implementing timely, actionable items. As the coach, interventions must be documented and incorporated into the system to support overall improvement.
REFERENCES
- Challenging Coaching: Going Beyond Traditional Coaching by John Blakey, Ian Day
- The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier
- Start with the Why: How Great Leaders Inspire by Simon Sinek
- Peak: Secrets from the New Science of Expertise by Anders Ericsson and Robert Pool
