| SUMMARY: |
| Work teams need Challenging Coaching. All team members can be a COACH if they present the FACTS: by offering honest Feedback and holding members Accountable for the safety of the Community in a Timely manner, which is incorporated into the System. F: Feedback – honest, constructive, and actionable A: Accountable – for personal, co-worker, and surrounding safety C: Community – actions impact you, co-workers, contractors, clients, and stakeholders T: Timely – all actions need to be taken promptly S: System Thinking incorporate improvements into the system to share learnings and gain a broader improvement. |
| STEP 1: FEEDBACK |
| Ensure feedback is based on observed actions or inaction, indicate possible impact/hazard, and invite the individual to a conversation about your observations and assumptions. It must be non-judgemental by critiquing the individuals’ actions or inaction instead of their personalities. Key Outcomes: – Uncover “blind spots” as another person’s perspective may bring an issue to light – Reinforce good practices – Action based on knowledge (Data- Information- Knowledge) |
| STEP 2: ACCOUNTABLE |
| All employees must take accountability for their actions not to create hazards that jeopardize the safety of colleagues, other contractors, or the greater work community. Key Outcomes: – This is the WHY factor, why we are seeking improvements, why we intervene, and why it matters. Refer to Simon Sinek – Start with Why – Individuals being coached need to take accountability for safety and may need a reminder if apprehensive about being coached. |
| STEP 3: COMMUNITY SAFETY |
| Most worksites are ecosystems consisting of trades, deliveries, contractors, operations, owners, neighbors, and administration concurrently performing functions within the footprint. Key Outcomes: – Conversations must address community safety in addition to personal safety – Actions should protect the community, and all actions must be assessed for compatibility with the surrounding work environment. Key items – hazard checklist- prior, during, and after assessing |
| STEP 4: TIMELY |
| To be an effective coach, it must be timely, must be feedback on observed situations, and interim measures must be taken immediately. Key Outcomes: – Deliberate practice: immediate feedback for actions they want to improve. – Positive Actions observed need to be communicated immediately as you want the activity to continue. – Undesired actions or outcomes need an immediate interim measure to mitigate the situation. |
| STEP 5: SYSTEM |
| All coaching activity must be captured to ensure the continuous improvement system incorporates real-time activity. Key Outcomes: – Up-to-date procedures for others to learn real-time improvement – Reduction in undesired outcomes |
| SUMMARY |
| FACTS-based coaching encourages intervention to challenge mediocrity safety by holding individuals accountable for the overall site safety and implementing timely actionable items. As the coach, interventions must be captured and incorporated into the system for overall improvement. |
| RECOMMENDED READING |
| – Challenging Coaching: Going Beyond Traditional Coaching by John Blakey, Ian Day – The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier – Start with the Why: How Grea Leaders Inspire by Simon Sinek – Peak: Secrets from the New Science of Expertise by Anders Ericsson and Robert Pool |